Policy

2024-05-29 18:54:43

Privacy Policy


Effective: December 1, 2023

Welcome to Indigenius, where linguistic diversity meets technological innovation. This Privacy Policy governs the collection, use, and disclosure of personal information and non-personal data obtained through the Indigenius ecosystem, including the hardware keyboard, mobile applications, enterprise solutions, and chatbot. We at Indigenius, LLC (together with our affiliates, “CDIAL.AI”, “we”, “our” or “us”) are committed to safeguarding user privacy and ensuring the secure handling of information in compliance with global privacy standards and regulations.

Scope of Policy

This Privacy Policy applies to all users accessing or using Indigenius products and services. It outlines the types of information collected, how this information is collected, used, shared, and protected. It encompasses the procedures for handling personal and non-personal information, user rights regarding their data, and the measures employed to maintain data security and integrity within the Indigenius ecosystem.

This policy is applicable to personal information collected through interactions with Indigenius hardware, mobile applications, enterprise solutions, and chatbot across all platforms, including websites, mobile devices, and other digital interfaces. Indigenius is committed to transparency and strives to provide users with clear information about the handling of their data within our ecosystem.

Please review this Privacy Policy carefully to understand how Indigenius collects, uses, and protects your information. Your continued use of our products and services implies your acceptance of this Privacy Policy and any subsequent updates or modifications.



Information Collected

Personal Information:

Indigenius collects personal information provided voluntarily by users, including but not limited to names, email addresses, phone numbers, addresses, and any other data voluntarily submitted during registration, inquiries, or interactions with our products and services. This information is essential for user identification, authentication, communication, and service delivery.

Indigenius users have the option to utilize the Generative AI platform within the Indigenius App and Chatbot without submitting personal information for content creation. The AI platform processes and generates content based on the provided context or prompts without requiring identifiable user data. We prioritize user privacy and ensure that content generated within the AI platform does not necessitate the inclusion of personal information for functionality.

At Indigenius, user feedback on the functionality and context of our Generative AI and translation services is highly valued. We may collect feedback voluntarily provided by users to enhance and refine the performance and accuracy of our AI-driven functionalities. This feedback is used exclusively for improving the quality and user experience of our services.

Indigenius does not collect any information from translations or conversations conducted within external social media or messaging apps integrated with our services. User interactions and conversations on these external platforms remain private and are not accessed or collected by Indigenius. We prioritize user confidentiality and respect the privacy policies of external platforms where our services are integrated.


Non-Personal Information:

Indigenius also gathers non-personal information automatically, such as device information (e.g., device type, operating system), usage patterns, IP addresses, cookies, and browsing behavior. This data assists in analyzing user interactions, improving service quality, enhancing user experience, and providing tailored content.

We utilize various technologies, including cookies, and analytics tools, to collect non-personal information. These technologies help us understand user preferences, usage trends, and optimize our products and services accordingly. Indigenius ensures that non-personal information collected does not directly identify individuals and is used solely for analytics, system optimization, and enhancing our offerings. We prioritize the protection and responsible use of both personal and non-personal information in compliance with applicable privacy laws and regulations.


How Information is Collected:

Indigenius collects information directly from users through voluntary interactions with our platforms, including but not limited to account registration, user-profile creation, inquiries, and submissions made via our hardware, mobile applications, enterprise solutions, and chatbot. The information collected may include personal details provided by users during these interactions.

Information is also collected automatically via technology when users interact with Indigenius platforms. This includes the use of cookies, web beacons, log files, and other tracking technologies. These technologies gather non-personal information such as device information, IP addresses, browsing behavior, and usage patterns. This data is collected to analyze user interactions, improve services, and personalize user experiences.


Use of Collected Information:

The information collected by Indigenius is utilized for various purposes, including but not limited to:

- Providing and improving services: Personal information is used to deliver requested services and enhance user experiences based on their preferences.

- Communication: Contact details are used to respond to inquiries, provide support, and send important service-related notifications.

- Analytics and optimization: Non-personal information is analyzed to improve service performance, understand user preferences, and optimize our offerings.

- Legal and security compliance: Information may be used to comply with legal obligations, enforce policies, protect against fraud, and ensure the security of our systems and users.


Indigenius is committed to using collected information responsibly and in line with privacy regulations to enhance user experiences while prioritizing data security and user privacy.



Sharing of Information

Third-Party Service Providers:

Indigenius may engage trusted third-party service providers to assist in delivering services, conducting analytics, hosting data, or facilitating various functions on our behalf. These service providers are bound by contractual agreements and are authorized to access information solely for the purposes outlined in our Privacy Policy. They are mandated to maintain the confidentiality and security of the information and are prohibited from using it for any other purpose.


Data Security Measures

Indigenius implements stringent security measures to safeguard the information collected, ensuring its confidentiality, integrity, and protection against unauthorized access, disclosure, alteration, or destruction. These security measures include, but are not limited to:

- Encryption: Employing encryption techniques to secure sensitive data during transmission and storage.

- Access Control: Restricting access to information to authorized personnel and implementing user authentication measures.

- Regular Assessments: Conducting regular security assessments, audits, and reviews to identify and address potential vulnerabilities.

- Employee Training: Providing comprehensive training to employees on data protection practices and privacy policies.


Indigenius is committed to maintaining robust data security measures to protect user information and prevent unauthorized access or misuse. Despite our efforts, no method of data transmission or storage can be completely secure; thus, while we strive to protect information, we cannot guarantee absolute security.



Retention and Storage of Information

Indigenius stores user information for only as long as necessary to fulfill the purposes outlined in the Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Once information is no longer required for its intended purpose, it is securely deleted or anonymized to prevent identification.


User Rights and Choices

Access, Update, and Deletion Requests:

Indigenius respects users' rights to access, update, or delete their personal information. Users can request access to their data, update inaccurate or incomplete information, or request the deletion of their data by contacting our support team through the provided channels. Indigenius will promptly respond to and facilitate such requests, subject to legal obligations and verification processes.


Opt-Out Mechanisms:

Users have the choice to opt-out of certain data collection or processing activities, such as receiving promotional communications or cookies. Opt-out mechanisms for these activities are available within the settings of our platforms or can be requested by contacting our support team. Users can manage their preferences regarding data processing and communications to suit their preferences and requirements.

Indigenius is committed to respecting users' rights and choices regarding their personal information and providing them with mechanisms to control and manage their data in line with applicable privacy laws and regulations.



Children's Privacy

Indigenius prioritizes the protection of children's privacy. Our services are not directed at individuals under the age of 13 ("Children") without verifiable parental consent. We do not knowingly collect or maintain personal information from children without parental consent. If we become aware that personal information has been collected from a child without proper consent, we will take immediate steps to delete such information from our servers. Parents or legal guardians can contact us to review, delete, or refuse further collection of their child's information.


Changes to the Privacy Policy

Indigenius reserves the right to modify, update, or amend this Privacy Policy as needed to reflect changes in laws, technologies, or business practices. When such changes occur, we will update the "Last Updated" date at the top of the Privacy Policy document. Users will be notified of material changes through appropriate means, such as email or prominent notices on our platforms. Continued use of Indigenius services following these changes indicates acceptance of the revised Privacy Policy.


Contact Information:

If users have any questions, concerns, or requests regarding this Privacy Policy, the use of their information, or the practices of Indigenius, they can contact us through the following channels:

Email: indigenius@cdial.co

www.myindigenius.com

www.cdial.co


We encourage users to reach out to our Privacy Team for any inquiries or to exercise their rights related to their personal information. We are committed to addressing privacy-related concerns promptly and effectively.


Certainly! Here are the privacy clauses for each of the Indigenius products:


Hardware Privacy Terms:


1. Data Collection: The Indigenius Hardware Keyboard may collect non-personal usage data, such as keystroke frequency, device settings, and performance metrics, solely for product improvement purposes. No personally identifiable information is stored or transmitted by the hardware.


2. Data Storage: The hardware does not retain any personal information or user-specific data. Any temporary storage of non-personal usage data is for immediate processing and is not stored beyond the keyboard session.


3. Security Measures: Indigenius Hardware Keyboard employs security measures to protect non-personal usage data from unauthorized access, including encryption and access controls.


Software Privacy Terms:


1. Information Collection: The Indigenius Software App collects both personal and non-personal information provided by users during app usage, including preferences, interactions, and device-specific data.


2. Usage Data: The app may gather non-personal usage data, such as app usage statistics, preferences, and device information. This data is utilized for analytics, app improvement, and personalization.


3. Security Measures: Robust security protocols, including encryption and access controls, are implemented to safeguard user information collected and stored within the Indigenius Software App.


Chatbot Privacy Terms:


1. Data Collection: The Indigenius Chatbot may collect personal and non-personal information during conversations for service delivery and improvement. Personal data may include name, location, and preferences, while non-personal data may encompass conversation logs and interaction patterns.


2. Usage Data: The chatbot might analyze interaction logs and patterns to enhance its functionality, optimize responses, and personalize user experiences. This data may be used for analytics and improvement purposes.


3. Confidentiality: Indigenius Chatbot is designed to prioritize user privacy and maintains confidentiality of user conversations. Data collected is used solely for the purpose of improving service delivery and is not shared or sold to third parties.


These clauses are intended to provide users with an understanding of how their information is handled and protected by each respective Indigenius product.



Governing Law and Jurisdiction

Indigenius operates in accordance with the laws of the United States of America under the name Indigenius LLC. Any disputes or claims arising from the use of Indigenius products or services fall under the jurisdiction of the courts in the state of California, United States. Indigenous operate in compliance with Nigerian laws as Indigenius Innovations Limited. Disputes or claims arising from the use of Indigenius products or services in Nigeria are subject to the exclusive jurisdiction of the courts in Lagos, Nigeria.

This governing law and jurisdiction clause outlines the legal framework under which Indigenius operates, based on its registered entities in the United States and Nigeria. Users of Indigenius products and services agree to submit to the respective jurisdictions based on their geographical location or the location where the dispute arises.